To Our Clients,
Our thoughts are with you and your families during these uncertain times. Now more than ever, we can all begin to understand just how small the world truly is. It’s hard to navigate the unknown, but as we continue to slow the spread of COVID 19 we want to do everything we can to keep our clients, employees and local community safe. The importance of coming together to protect our global community in times of great need has arrived on our front doorstep.
With that, Fletch’s has made the decision to temporarily close starting April 7,2020. We will remain closed until further notice. We are making this choice for the safety of our employees, and you, our valuable customers. As the COVID-19 situation changes, our plans may too. We will inform you as soon as something changes, hopefully for the better.
Our service and parts department will be closed and we will not be performing any regular type repairs, including oil changes, tires or light maintenance. However, in the midst of all this, we realize your vehicle may need an emergency repair. For this reason, we have a select number of our team members on call if your vehicle is not drivable.
If you have an emergent need with your vehicle, please call 231-487-9636. There you will reach our voice messaging system. Please leave as detailed of a message as you can and one of our team members will return your call as soon as possible and address the concern with your vehicle.
Once a service event is discussed and set up, we ask your vehicle be dropped off and parked in our side lot. Utilizing the night drop envelope system on the side of the service lane garage, please write down all the information and sign the bottom of the form. Then, please give us a call so that we may begin with getting your car back on the road.
We are taking this very seriously and will be following procedures that align with standard COVID-19 precautions to protect you and our staff. In order for our technician to work on your vehicle we need to put a sanitation bomb in it and let it sit for 24 hours before it can be serviced. There will be a charge of $35 for this and there may be residual smell (chlorine/swimming pool smell) in the vehicle for about a week, maybe less. Once this procedure is complete we will begin working on your car and update you as the repairs take place.
These procedures are unprecedented for us as much as they are for you, our customer. We are doing all we can in good effort to protect anyone from transmitting or getting the virus. Our efforts extend beyond our dealership, we are all doing our part to stop the spread.
We hope you and your families stay healthy, and we appreciate your support in keeping our global community safe during these unprecedented times!
From our family to yours,